Job Description

Job Description

Job Description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

ShipMonk | Pittston, Pennsylvania | Full-time | On-site

Turn what you've learned into real leadership experience.

Maybe you studied supply chain, logistics, operations, business, or engineering. Maybe you got your first exposure to the field through an internship, co-op, part-time job, or project and realized you want to build a career in operations.

Now you're ready to do more than observe the operation. You're ready to lead one .

ShipMonk is looking for early-career talent to join our Pittston fulfillment operations as an Operations Supervisor .

This isn't a program where you spend your first year watching from the sidelines. You'll learn our business while taking on real frontline leadership responsibility — leading approximately 25–30 associates, managing performance, working with operational data, solving problems, and helping your department improve.

Why start your operations career at ShipMonk?

You can learn the fundamentals of supply chain in a classroom or internship. Leading an operation teaches you what happens when the forecast changes, volume spikes, labor doesn't match the plan, a process breaks, or your team needs you to make a decision.

At ShipMonk, you'll build hands-on experience in:

• Frontline people leadership
• Fulfillment and distribution operations
• Labor planning and allocation
• Productivity and throughput management
• Inventory and quality
• Safety and compliance
• Operational KPIs and data analysis
• Root-cause problem solving
• Continuous improvement
• Cross-functional leadership

And you'll do it in an environment where we believe in developing our people and promoting from within whenever we can . Strong performers have opportunities to take on more responsibility and continue building their careers as ShipMonk grows.

What you'll do

• Lead, coach, and develop approximately 25–30 warehouse associates
• Run shift huddles and set clear daily priorities for your team
• Monitor productivity, throughput, quality, accuracy, attendance, and safety
• Learn how to allocate labor based on volume and operational priorities
• Use data to understand performance and identify root causes
• Coach associates and provide clear, timely feedback
• Partner with Operations leaders and teams across HR, Safety, Quality, and Engineering
• Help onboard and train new associates
• Identify opportunities to eliminate waste and improve processes
• Maintain a safe, organized, and compliant work area
• Learn the operation from the floor up while progressively taking greater ownership

What we're looking for

We're especially interested in early-career candidates who have:

• An interest in building a career in operations, supply chain, logistics, fulfillment, or people leadership
• Exposure to a professional or operational environment through an internship, co-op, part-time job, project, or other relevant experience
• Demonstrated leadership potential through work experience, campus organizations, athletics, volunteer leadership, military experience, or other team environments
• Comfort working with data and metrics to understand performance and solve problems
• Strong communication and interpersonal skills
• A willingness to spend the majority of the shift on the fulfillment floor working directly with your team
• Flexibility to work days, nights, weekends, holidays, and overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

Nice to have

• A degree, current enrollment, or coursework in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, Business, Engineering, or a related field
• Internship or co-op experience in supply chain, logistics, fulfillment, distribution, manufacturing, transportation, or operations
• Coursework or project experience involving operations management, supply chain analytics, Lean, Six Sigma, process improvement, or data analysis
• Previous experience leading a team, project, student organization, athletic team, or other group

A college degree and prior full-time warehouse supervisory experience are not required. We're looking for leadership potential, relevant exposure, and someone who wants to build a career in operations.

What success looks like

In your first 30 days: You're learning the operation, getting to know your team, understanding the KPIs that drive your department, and spending significant time learning directly on the floor.

In 90 days: You're increasingly accountable for your team's performance, using data to identify problems, coaching associates, and beginning to identify opportunities to improve your operation.

In year one: You understand how people, labor, inventory, technology, and process come together to run a high-volume fulfillment operation. You've built real frontline leadership experience and demonstrated your ability to continue taking on more at ShipMonk.

Work Location

This is an on-site role supporting ShipMonk's Pittston fulfillment operations. Depending on operational needs, the position may be based at any of our Pittston fulfillment centers:

ShipMonk PA1
285 Centerpoint Blvd.
Pittston, PA 18640

ShipMonk PA2
160 Research Dr.
Pittston, PA 18640

ShipMonk PA3
175 Patriot Dr.
Pittston, PA 18640

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant - first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
  ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
  ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
  ● Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
  ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score:  We challenge the status quo, constantly innovating and improving.

 

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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